Customer Charter

Customer Charter

Here at Learn 2 Wedding Dance, we put excellent customer service right at the very top of our list of things to do every single day.

You deserve the very best service with us and that's what we intend to give you!

'Your wedding is unquestionably one of the most special moments you will ever experience in your life, and so wanting it to be perfect isn't too much to ask.'

This is how we feel about the service we provide for every single wedding couple who comes to us for help with their first dance.

To be absolutely clear about what this means for you and us, we have put together a customer service charter to let you see what you can expect from us from the moment of the first contact.

Customer Charter

Contacting Us

Whether you have contacted us by email, text, phone call, or through our 'live chat or social media channels, we will reply to you within 24 hours and answer any questions you may have about your first dance with us. 

Booking Your Lessons

With our new online wedding dance lesson scheduler, you will be able to book the most suitable times and dates for you both to come in for lessons and get ready for your big day.

Rescheduling Lessons You Can't make

If for any reason you can't make it along for a lesson you can use the link we provide you with to reschedule to a more suitable date free of charge or cancel any lessons you no longer need.

Five Star Service

Finally, you are very special to us, and getting everything absolutely perfect for you will be our mission throughout, so be prepared to become a VIP!

Complaints

If you aren't happy about anything we have done we would love to hear from you so we can do our best to make it right. Your feedback, even if it's something we got wrong, will help us fix it and make sure we get it right next time. You can let us know easily by clicking on the 'Let Us Know' button in the right-hand column.

We look forward to hearing from you.