Contact Louise with any question you may have about your First Dance
Contact Louise with any question you may have about your First Dance

Customer Charter

Customer Charter

Here at Learn 2 Wedding Dance we put cexcellent customer service right at the very top of our  list of things to do every single day.

 

You deserve the very best service with us and that's what we intend to give you!

 

'Your wedding is unquestionably one of the most special moments you will ever experience in your life, and so wanting it to be perfect isn't too much to ask.'

 

This is how we feel about the service we provide for every single wedding couple who comes to us for help with their first dance.

 

 

To be absolutely clear about what this means for you and us, we have put together a customer service charter to let you see what you can expect from us from the moment of first contact.

 

Customer Charter

 

Contacting Us

 

Whether you have contacted us by email, text, phone call or through our 'live chat or social media channels, we will reply to you within 24 hours and answer any questions you may have about your first dance with us. 

 

Booking Your Lessons

 

With our new online wedding dance lesson scheduler you will be able to book the most suitable times and dates for you both to come in for lessons and get ready for your big day.

 

Rescheduling Lessons You Can't make

 

If for any reason you can't make it along for a lesson you can use the link we provide you with to reschedule to a more suitable date free of charge, or cancel any lessons you no longer need.

 

Five Star Service

 

Finally, you are very special to us and getting everything absolutely perfect for you will be our mission throughout, so be prepared to become a VIP !

 

Complaints

 

If you aren't happy about anything we have done we would love to hear from you so we can do our best to make it right. Your feedback, even if it's something we got wrong, will help us fix it it and make sure we get it right next time. You can let us know easily by clicking on the 'Let Us Know' button in the right hand column.

We look forward to hearing from you.

 

 

VOWS Awards Winners

We are very proud of our excellent customer service record and want to get what we do for you, right every time.  If in any way we have fallen below the high standards we strive for, please let us know and we will be in touch to make it right.

Felicity 

We are located at:

Learn 2 Wedding Dance Studio

132 Captains Road

Edinburgh

EH17 8DU

Contact Us Today

If you have any queries or wish to make an appointment, please contact us:

 

Use our Live Chat button below to chat now!

or

Call or text

+44 77034 83809 +44 77034 83809

 

or

Email

felicity@learn2weddingdance.co.uk

 

Or use our contact form.

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© Learn 2 Wedding Dance 2018 / Edinburgh Dance School 2018